Terms of Sale
For US FOOD Italy is important to provide guarantees, that make you feel safe.
We are a ESCLUSIVAMENTEITALIANO SHOP based IN Italy and Italian VAT.
We realize that buying on the internet for many still today may seem risky and improvised, for this reason we have eliminated for you any type of risk and provided instead only certainties!
Only from us you are guaranteed to 100%!
Present on the market for several years now and a benchmark for the electronic commerce of foodstuffs we offer you the following guarantees on sales:
· Transparency and transaction guarantees.
· Guarantee satisfied or reimbursed.
To guarantee the quality of our products we guarantee a refund in case they do not satisfy the characteristics described.
· Right of withdrawal within 14 days of receipt of the goods!
· Shipment with accurate parcels.
· Reintegration of any damaged or defective elements to NS. Load (after signature and specific annotation of the damage, on the transport document and withdrawal of the goods even if damaged).
· Customer Service-Pre/Post-Sales assistance
· Courtesy and professionalism always at your fingertips.
2. Acceptance of the general conditions of sale.
The contract concluded between food Italy and the customer must be concluded with the acceptance, even partial, of the order by food Italy, which reserves the right, at its sole discretion, to accept the order.
By placing an order in the various modalities envisaged, the customer declares that he has read all the indications given during the purchase process and to accept in full the general conditions and payment of the following transcribed. If the customer is a final consumer (i.e. a natural person who buys the goods for purposes not related to his or her professional activity), once the online purchasing procedure has been completed, he will print or save electronic copy and, in any case, Keep these general conditions of sale in accordance with the provisions of art. 3 and 4 of Legislative Decree No. 185/1999 on distance sales. All rights of the customer are excluded for damages or compensation, as well as any contractual or non-contractual liability for direct or indirect damages to persons and/or things. In accordance with and for the effects referred to in articles 1341 and 1342 of the Civil Code, the customer declares to have carefully read and understood and to specifically accept the following terms of conditions 2, 3, 5, 7, 8, 9 and 10.
3. Purchase and delivery mode.
Our product offers and prices are valid as shown on the Internet site and within the limit of the available stocks. We put in place all the necessary measures to ensure that the information, descriptions and prices are correct, but we cannot exclude some errors. Therefore, FOOD ITALIA declines all responsibility in case of error on the price. However, if the price of an item you have ordered is wrong, we will inform you as soon as possible and you will have the opportunity to follow your order with the correct price or cancel it, receiving a good expense equivalent. If we cannot contact you, Cancel will automatically send the order and we will immediately send the voucher via mail. In case you need to receive the goods strictly by a date, contact us to verify the possibility or availability. In the event that a product ordered on the site FOOD ITALIA is no longer available for non-supply from the manufacturer or the delivery times are appreciably too long compared to what is expected, as in the case of goods gone low in Warehouse or product gone out of production or for varied economic conditions of the manufacturer, FOOD Italy to protect the consumer will issue, in the shortest possible time, and in any case within 10 working days a good expense of value equivalent to Paid sum expendable within 3 months on the site FOOD ITALIA.it.
In the event that a customer orders and wants to cancel it, it would have 12 hours to do so, after which, it would no longer be possible to undo the order. If, for any RagioneFOOD Italy is unable to deliver an ordered product, or for any other reason, FOOD ITALIA cannot evade the order made by a customer, it may proceed unquestionably, informing the customer, To the substitution of the same product with another similar of equal amount (if present at the price list) or with other kind of product of equal value or, finally, to the issuing of a voucher of equal amount to the sum paid by the customer expendable on another product goes Lido for 3 months from the moment of release. FOOD ITALIA reserves the right, in the event of unavailability of a product, to replace it with one of the same size and amount.
Our policy provides for the clarity of information.
4. Transaction security and Payment methods
Buy IN Comfort and 100% security
Guaranteed payment security using the most classic and secure payment systems such as direct bank transfer is PayPal credit cards Visa, MasterCard, American Express, PostePay.
The current legislative Decree of reference is IlD. LGs No. 206/2005 as amended by Legislative Decree No. 21 of 21 February 2014 transposing Directive No 2011/83/EU, referring to art. 7 on the method of exercising the right of withdrawal, FOOD ITALIA will replace the product with an equal amount or an equivalent expense, intervening with the utmost speed. The goal of FOOD ITALIA has always been the full satisfaction of the customer.
In the case of replacement of a product it is the responsibility of the customer to properly pack the parts made to avoid damage and contribute to the costs of reshipping.
The customer is obliged to sign the courier and collect the goods by declaring the "reservation of control" to The courier himself in writing.
In the case of a transport damage, you will only have to sign the receipt of receipt of goods from the courier with reserve of control, so that FOODITALIA can start request for reimbursement to The courier. In this case the customer is required to formally contest the damage found in the courier, and withdraw the goods, sending to us the relevant photographic documentation and the reserve of control signed.
The personal data requested during the order are collected by FOOD Italy and processed on computer media and will not be in any case and no title ceded to third parties.
FOOD ITALIA guarantees its customers compliance with the rules regarding the treatment of personal data, governed by the privacy code provided for by D. LGs No. 196 of the 30.06.03.
The holder of the data processing is FOOD ITALIA of Gaga Claudio, email@example.com, in the person who from time to time has the legal representation, unless he is appointed a manager in accordance with art. 29 of Legislative Decree No. 196/2003.
The customer, at any time, is entitled to revoke the consent to the processing of personal data with written communication to be sent to the pec of FOOD Italy above.
To the customer, who claims to have received the information in accordance with art. 13 and on the rights to the same spectators, pursuant to art. 7 of Legislative Decree No. 196/2003, has the right to access its data according to the modalities envisaged therein. Marketing communications will be sent only with the express consent of the customer issued together with the authorization to the processing and the submission in the online registration form.
7. Right of withdrawal
The right of withdrawal referred to in the previous article (art. 54 and SS of Legislative Decree No. 21 of February 21, 2014) shall be exercised by the customer, on penalty of decay, by sending PEC for Italy, of normal electronic mail for foreign, followed in both cases by a tele Fonata by the customer to verify the receipt of the complaint to food Italy (by sending an email to which food Italy will follow regular communication-confirmation of receipt, of the withdrawal exercised), within the time limit of 14 working days from Delivery to the consumer of the products. In addition, the Form-right-of-withdrawal attached to the parcel received, which must be sent back together with the return will be completed. All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by FOOD ITALIA, which will issue a return authorization Number (RMA). Once the RMA number has been received, the customer can return the product at his own expense to the following address: FOOD ITALIA, c/O Federation Provincial Direct Farmers 30/INT. 4, Mahajan region, 17031 Bastia of Albenga, SV, specifying that parcels will not be accepted. Once the products are received (and verified their integrity), FOOD ITALIA will, in the shortest possible time and in any case within 30 working days of receipt of the goods, to credit to the customer the cost of the returned products, holding, where The amount of shipping costs that will be permanently paid by the customer.
According to art. 59 of the consumer code, the right of withdrawal referred to in articles. From 52 to 58 in respect of contracts negotiated outside the commercial premises is excluded for the supply of goods liable to deteriorate or expire rapidly as prescribed under (d)) referred to in the abovementioned article.
The right of withdrawal cannot be exercised by the customer if the purchased products have been consumed (or damaged) by the customer. The right of withdrawal does not apply to